Refund policy

All sales are final. If you are dissatisfied with your purchase, within 30 days of the transaction date, Project Gallery will accept a return of artwork/s in exchange for store credit only. Requests for full refund will be denied unless the gallery or artist is at fault and the customer is making the request in good faith, i.e. the artwork is irreparably damaged prior to final delivery/installation.

Returns, including shipping/postage costs, are the responsibility of the customer unless otherwise agreed upon. Artwork/s must be sent back to Project Gallery in the original packaging if possible, or equivalent protective bubble wrap and box. Any damages to artworks in transit for a return are the responsibility of the customer. If the artwork/s is damaged in the return process (evidence of damage will be provided) the return claim will be rejected, and the artwork will be sent back to the customer if possible.

Please be advised that colour and details in artwork photographs viewed online or in printed materials may not be representative of visual elements present in the physical artwork. Project Gallery cannot ensure viewing consistency on customers' devices in terms of resolution and colour accuracy. If artwork purchased online (and/or without seeing in person) does not appear upon delivery as it does in photographs, either on this website or elsewhere, this transaction is made at the risk of the customer. No refunds will be made under this condition.

Project Gallery takes reasonable care to ensure that all artwork descriptions and specifications, including medium, dimensions and other relevant details, are accurate. While we endeavour to maintain accurate information, errors or omissions may occasionally occur. If an artwork is purchased and a material error or omission in its description or specifications is identified, customers may contact Project Gallery within 30 days of purchase to request a refund. For requests made more than 30 days after purchase, Project Gallery may offer an exchange for store credit.

Nothing in this policy limits or excludes any rights or remedies available to consumers under the Australian Consumer Law.

To arrange a return, contact us at info@projectgallery.au. Returns are sent to Project Gallery, 10A Queen Street, Woollahra NSW 2025, Australia.